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(Un)conditional collection policies on used products with strategic customers

Dong, Chang; Lei, Yong; Liu, Qian - In: Production and operations management : the flagship … 32 (2023) 1, pp. 82-97

Persistent link: https://www.econbiz.de/10014265964

Pricing and capacity rationing with customer disappointment aversion

Liu, Qian; Shum, Stephen - In: Production and operations management : an international … 22 (2013) 5, pp. 1269-1286

Persistent link: https://www.econbiz.de/10010202079

Strategic capacity rationing when customers learn

Liu, Qian; Van Ryzin, Garrett - In: Manufacturing & service operations management : M & SOM 13 (2011) 1, pp. 89-107

Persistent link: https://www.econbiz.de/10008905484

Effects of superstitious beliefs on consumer novelty seeking and independent judgment making : evidence from China

Hernandez, Monica D.; Wang, Yong Jian; Minor, Michael; … - In: Journal of consumer behaviour : an international … 7 (2008) 6, pp. 424-435

Persistent link: https://www.econbiz.de/10003789906

Strategic capacity rationing to induce early purchases

Liu, Qian; Van Ryzin, Garrett - In: Management science : journal of the Institute for … 54 (2008) 6, pp. 1115-1131

Persistent link: https://www.econbiz.de/10003737469

The reference effects on a retailer’s dynamic pricing and inventory strategies with strategic consumers

Wu, Shining; Liu, Qian; Zhang, Rachel Q. - In: Operations research 63 (2015) 6, pp. 1320-1335

Persistent link: https://www.econbiz.de/10011422528

Warranty pricing with consumer learning

Lei, Yong; Liu, Qian; Shum, Stephen - In: European journal of operational research : EJOR 263 (2017) 2, pp. 596-610

Persistent link: https://www.econbiz.de/10011793997

Selling multiple units to strategic consumers

Chen, Jin; Liu, Qian; Wu, Chenguang - In: Operations research letters 49 (2021) 2, pp. 191-196

Persistent link: https://www.econbiz.de/10012506612

Do word-of-mouth and quality have the same influence in choosing a doctor online? : a study from elaboration likelihood model perspective

Wu, Juhua; Chen, Wanqi; Tao, Lei; Liu, Qian - In: Journal of information & knowledge management : JIKM 23 (2024) 2, pp. 1-18

Persistent link: https://www.econbiz.de/10014535209

Optimal Pricing of Services with Switching Costs

Liu, Qian - 2011

Customer switching costs are an important factor in account-based services such as telecommunications, financial, insurance and brokerage services. In these businesses, existing customers incur significant costs if they switch to another provider. Such costs include physical configuration and...

Persistent link: https://www.econbiz.de/10013120753