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Consumer behaviour
Service quality
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Dienstleistungsqualität
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E-business : state of the art of ICT based challenges and solutions
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International journal of production economics
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International journal of quality and service sciences
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ECONIS (ZBW)
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An investigation of service quality assessments across retail formats
Amorim, Marlene
;
Saghezchi, Fatemeh Bashashi
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 221-236
Persistent link: https://www.econbiz.de/10010404577
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2
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
3
Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João
;
Amorim, Marlene
;
Melão, Nuno
- In:
International journal of production economics
215
(
2019
),
pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
Saved in:
4
Customers' online interaction experiences with fashion brands : e-information and e-buying
Loureiro, Sandra Maria Correia
;
Amorim, Marlene
- In:
E-business : state of the art of ICT based challenges …
,
(pp. 81-97)
.
2017
Persistent link: https://www.econbiz.de/10011858948
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