Reciprocal customers may disproportionately improve the performance of markets for experience goods. Reciprocal customers reward (punish) firms for providing good (bad) quality by upholding (terminating) the customer relation. This may induce firms to provide good quality which, in turn, may...

The H-1B program allows firms in the United States to temporarily hire high-skilled foreign citizens. H-1B workers are highly concentrated among a small number of firms. We develop a theoretical model demonstrating that this phenomenon is an artifact of policy design: When the government...

This paper investigates the nexus between consumption and social integration of Chinese migrant workers using survey data with 869 samples from four Chinese provinces. The study suggests the following results: (1) Migrant workers are less integrated in terms of psychological integration and...