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Untangling influence : the effect of follower-followee comparison on social media engagement

Peng, Yi; Lu, Liling - In: Journal of retailing and consumer services 78 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015095048

The pre-purchase search channel and purchase behavior : role of social commerce vs traditional e-commerce

Peng, Yi; Lu, Liling - In: Journal of retailing and consumer services 81 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015125122

The impact of service climate on gratitude in driving customer outcomes

Qi, Ji; Peng, Yi; Lowman, Graham H.; He, Xingliang - In: The journal of services marketing 37 (2023) 1, pp. 78-95

Persistent link: https://www.econbiz.de/10013542901

The influence of self-construal on consumer responses to sizing discrepancy

Hyeyoon, Jung; Magnusson, Peter; Peng, Yi - In: International marketing review 40 (2023) 6, pp. 1325-1343

Persistent link: https://www.econbiz.de/10014470376

When historically cultural and creative products meet AR : the effect of augmented reality-based product display on consumers' product evaluation

Xu, Lan; Zhao, Shuangshuang; Chen, Quan; Cui, Nan; He, … - In: Nankai business review international 14 (2023) 1, pp. 161-176

Persistent link: https://www.econbiz.de/10014319266

When the automated fire backfires : the adoption of algorithm-based HR decision-making could induce consumer's unfavorable ethicality inferences of the company

Yan, Chenfeng; Chen, Quan; Zhou, Xinyue; Dai, Xin; … - In: Journal of business ethics : JBE 190 (2024) 4, pp. 841-859

Persistent link: https://www.econbiz.de/10014636890

Manipulating temporal cues and message concreteness for deal communication : a study on microblogging site

Liu, Yi - In: Journal of global information management : an official … 28 (2020) 2, pp. 111-130

Persistent link: https://www.econbiz.de/10012304206

Up or down? : how culture and color affect judgments

Jiang, Feng; Lu, Su; Yue, Xiaodong; Au, Wing Tung - In: Journal of behavioral decision making 27 (2014) 3, pp. 226-234

Persistent link: https://www.econbiz.de/10010386487

Voice of the Customers : Local Trust Culture and Consumer Complaints to the CFPB

Hayes, Rachel M. - 2020

We use complaints filed with the Consumer Financial Protection Bureau to study the interplay between social norms and the effectiveness of consumer protection laws. We find that a higher level of trust in a given location is associated with a lower number of complaints filed against financial...

Persistent link: https://www.econbiz.de/10012853513

Voice of the Customers : Local Trust Culture and Consumer Complaints to the CFPB

Hayes, Rachel M.; Jiang, Feng; Pan, Yihui - 2021

We use complaints filed with the Consumer Financial Protection Bureau (CFPB) to study the interplay between social norms and the effectiveness of consumer protection laws. We find that a higher level of trust in a given location is associated with a lower number of complaints filed against...

Persistent link: https://www.econbiz.de/10013222102