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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
12
Customer satisfaction
5
Kundenzufriedenheit
4
Dienstleistungsqualität
3
Experiment
3
Failure severity
3
Online retailing
3
Online-Handel
3
Service quality
3
Social Web
3
Social web
3
Anthropomorphism
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Coronavirus
2
Dienstleistungsmarketing
2
Financial services marketing
2
Gender
2
Geschlecht
2
Innovation adoption
2
Innovationsakzeptanz
2
Internet marketing
2
Mobile communications
2
Mobile phone
2
Mobilkommunikation
2
Mobiltelefon
2
Online-Marketing
2
Relationship marketing
2
Responsibility attribution
2
Robo-advisor
2
Robot gender
2
Service involvement
2
Service recovery
2
Services marketing
2
Social presence
2
Tangible compensation
2
Trust
2
Viral marketing
2
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Undetermined
10
Free
1
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Article
12
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Article in journal
11
Aufsatz in Zeitschrift
11
Aufsatz im Buch
1
Book section
1
Language
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English
12
Author
All
Plotkina, Daria
10
Hoffmann, Arvid O. I.
2
Munzel, Andreas
2
Saurel, Hélène
2
Bambauer-Sachse, Silke
1
Casteran, Gauthier
1
D'Hondt, Catherine
1
Dinsmore, John
1
Furst, Anne-Catherine
1
Guzman, Francisco
1
Karageyim, Meral Ahu
1
Nawaz, Muhammad Zahid
1
Nawaz, Shahid
1
Orkut, Hava
1
Pallud, Jessie
1
Rabeson, Landisoa
1
Rabeson, Landisoa Eunorphie
1
Racat, Margot
1
Roger, Patrick
1
Walser-Luchesi, Agnès
1
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Published in...
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Journal of business research : JBR
3
Journal of retailing and consumer services
2
The journal of services marketing
2
Asia Pacific journal of marketing and logistics
1
Core Values and Decision-Making for Sustainable Business : An International Perspective
1
Journal of behavioral and experimental finance
1
Journal of food products marketing : innovations in food advertising, food promotion, food publicity, food sales promotion
1
Journal of marketing theory and practice : JMTP
1
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ECONIS (ZBW)
12
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1
Second-hand luxury for Generations Y and Z : embracing responsible consumption or hunting for luxury brand treasures? : an analysis from france using the theory of planned behavior
Walser-Luchesi, Agnès
;
Furst, Anne-Catherine
;
Rabeson, …
- In:
Core Values and Decision-Making for Sustainable …
,
(pp. 205-230)
.
2024
Persistent link: https://www.econbiz.de/10015182111
Saved in:
2
Service recovery for moderate and high involvement services
Bambauer-Sachse, Silke
;
Rabeson, Landisoa Eunorphie
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 331-343
Persistent link: https://www.econbiz.de/10011387765
Saved in:
3
Give me a human! : how anthropomorphism and robot gender affect trust in financial robo-advisory services
Plotkina, Daria
;
Orkut, Hava
;
Karageyim, Meral Ahu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
10
,
pp. 2689-2705
Persistent link: https://www.econbiz.de/10015210821
Saved in:
4
Gender vs. personality : the role of masculinity in explaining cognitive style
Plotkina, Daria
;
Hoffmann, Arvid O. I.
;
Roger, Patrick
; …
- In:
Journal of behavioral and experimental finance
44
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10015162592
Saved in:
5
Delight the experts, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria
;
Munzel, Andreas
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
Saved in:
6
Why and when does financial information affect retirement planning intentions and which consumers are more likely to act on them?
Hoffmann, Arvid O. I.
;
Plotkina, Daria
- In:
Journal of business research : JBR
117
(
2020
),
pp. 411-431
Persistent link: https://www.econbiz.de/10012286529
Saved in:
7
Illusions of truth : experimental insights into human and algorithmic detections of fake online reviews
Plotkina, Daria
;
Munzel, Andreas
;
Pallud, Jessie
- In:
Journal of business research : JBR
109
(
2020
),
pp. 511-523
Persistent link: https://www.econbiz.de/10012238112
Saved in:
8
Me or just like me? : the role of virtual try-on and physical appearance in apparel m-retailing
Plotkina, Daria
;
Saurel, Hélène
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 362-377
Persistent link: https://www.econbiz.de/10012115154
Saved in:
9
Show me the real world : reactions of American female consumers to more realistic and diverse human models in e-commerce
Plotkina, Daria
;
Saurel, Hélène
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
2
,
pp. 250-269
Persistent link: https://www.econbiz.de/10012515122
Saved in:
10
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
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