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Detecting users' usage intentions for websites employing deep learning on eye-tracking data

Cao, Yaqin; Ding, Yi; Proctor, Robert W.; Duffy, Vincent G. - In: Information technology and management 22 (2021) 4, pp. 281-292

Persistent link: https://www.econbiz.de/10012653147

The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction

Zhang, Yu; Yuan, Yafen; Su, Jiafu; Xiao, Yan - In: Journal of retailing and consumer services 63 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012665997

Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being

Zhang, Yu; Su, Jiafu; Guo, Honggui; Lee, Jeoung Yul; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013364473

Extending B2B brands into the B2C market : whether, when, and how brands should emphasize B2B industry background

Zhou, Zhimin; Ding, Yi; Feng, Wenting; Ke, Nianman - In: Journal of business research : JBR 130 (2021), pp. 364-375

Persistent link: https://www.econbiz.de/10012544812

Dual-channel ticketing and pricing strategies in cruise revenue management

Chen, Kaimin; Jia, Shuai; Wang, Jing; Yang, Dong; Ding, Yi - 2024

Persistent link: https://www.econbiz.de/10015396090

Does service‐dominant design result in a better service system?

Edvardsson, Bo; Ng, Gloria; Zhi Min, Choo; Firth, Robert; … - In: Journal of Service Management 22 (2011) 4, pp. 540-556

Purpose – Few empirical studies have been conducted to explore the mechanisms and drivers of service exchange and value co‐creation. In particular, no study has compared a service system design informed by service‐dominant logic (SDL) with a service system design informed by...

Persistent link: https://www.econbiz.de/10014894406

The effect of reward type on consumer recommendation intention in the C2C car-sharing context in China : the moderating role of scarcity cues

Jiang, Jiang; Ding, Yi - In: International journal of electronic business : IJEB 20 (2025) 2, pp. 186-209

Persistent link: https://www.econbiz.de/10015413012