This article shows that acquisition pattern analysis is highly suited for research in developing economies. Consumers in such contexts prioritize the adoption of alternative product-services as a result of resource constraints. In the reported acquisition pattern analysis, we provide insights...

Purpose – The study seeks to explore the factors which influence the consumer attitude and behaviour towards green practices in the lodging industry in India and also to explore the consumers' intentions to pay for these practices. Design/methodology/approach – A quantitative and qualitative...

Purpose – The purpose of this research is to explore the reasons for service failure in restaurants. The paper aims to give insights into customers' perceptions and response regarding service failure and recovery and to try to draw a parallel between consumers in a developing economy like...

Abstract This paper examines whether a holistic element affected the valuations of visitors to the Anne Frank House, an en-site historical museum. The holistic approach views a museum as a whole entity and not as the sum of individual items. For the purposes of our research, we developed a new...