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Effects of customer-based corporate reputation on perceived risk and relational outcomes : empirical evidence from gender moderation in fashion retailing
Walsh, Cianfranco; Schaarschmidt, Mario; Ivens, Stefan - In: The journal of product & brand management 26 (2017) 3, pp. 227-238
Persistent link: https://www.econbiz.de/10011744447
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Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: Journal of service research : JSR 21 (2018) 1, pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
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Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario; Höber, Björn - In: The journal of services marketing 31 (2017) 7, pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
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The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja; Schaarschmidt, Mario - In: Journal of business research : JBR 117 (2020), pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
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Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja; Schaarschmidt, Mario - In: Journal of service management 33 (2022) 1, pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
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Customer engagement in idea contests : emotional and behavioral consequences of idea rejection
Schaarschmidt, Mario; Dose, David - In: Psychology & marketing 40 (2023) 5, pp. 888-909
Persistent link: https://www.econbiz.de/10014290868
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Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David; … - In: European management journal 41 (2023) 1, pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
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Affordable innovation rejection attitudes : conceptualisation, scale development, and validation
Schaarschmidt, Mario; Walsh, Gianfranco; Hietschold, Nadine - In: International journal of innovation management : IJIM 26 (2022) 6, pp. 1-32
Persistent link: https://www.econbiz.de/10013464143