In this paper, we study the effectiveness of incentives on delivery service time slot choices. In particular, we focus on the use of green labels that specify time slot as environmentally friendly and that intrinsically motivate customers to choose a specific delivery time slot in lieu of price...

In many delivery and service settings, the customer must be home when the provider arrives. If the customer is not at home, the delivery or service fails and the provider may have to return at a later point, needlessly creating additional vehicle miles and emission. To prevent such missed...

Inspired by several recent startups, we study an on-demand delivery service that lets cus-tomers shop online for products from a number of brick and mortar stores. The customer ordersare fulfilled by a fleet of personal shoppers who are responsible for both the shopping of ordersat the stores...