Many firms do not just sell products or services but solutions, integrated combinations of products and services. We analyze the competition between two solution providers (SPs) who sell to taste-heterogeneous customers. We model taste heterogeneity by having three types of customers. Type 1...

The wide spread adoption of ERP systems together with customer relationship management applications has increased the ability of a firm to share operational data with customers. In this paper we analyze the factors that determine whether or not this information sharing will benefit the firm. We...