The Unfair Contract Terms Directive offers consumers protection from pre-arranged imbalanced contract terms. While the standard terms and conditions and privacy policies used by online service providers have previously been accused of harming clients of such online services, a comprehensive...

In this paper I will describe the implementation of the Consumer Rights Directive, or CRD, in The Netherlands. Section 2 will deal with the provisions of the implementing act and the relation between these provisions and other provisions of consumer law. Section 3 will discuss the relationship...