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Dual pricing with purchase hassle
Zhang, Xuelan; Lin, Jun; Li, Yifu - 2025
Persistent link: https://www.econbiz.de/10015372498
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Reductions in customer commitment : an empirical study on pure downgrade versus hybrid downgrade
Zhou, Chenxi; Lin, Liming; Guo, Zhaoyang; Jiang, Juncai - In: Journal of service research 27 (2024) 3, pp. 432-449
Persistent link: https://www.econbiz.de/10014580530
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Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming; Guo, Zhaoyang; Zhou, Chenxi - In: Journal of service theory and practice 33 (2023) 3, pp. 387-411
Persistent link: https://www.econbiz.de/10014302342