The widespread growth of e-commerce has resulted in the proliferation of online search infomediaries (OSIs), who provide consumers with information about products and services sold by different firms (Parents), while also referring interested consumers to the Parents' website. Very often, both...

Discretionary service industries are those in which customers prefer not to wait in line, but also derive more value from a longer service time; this is common in healthcare interactions or repair settings. In such settings, the service provider often can obtain not only a fixed fee for the...

Problem definition: We study how a manufacturer shall manage the retail channel in the presence of a direct channel and strategic customers. We consider two periods, in which the manufacturer can sell through a single retailer or two different retailers in sequence with static or dynamic...