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Open versus selective customer loyalty programmes
Esmark, Carol L.; Noble, Stephanie M.; Bell, John E. - In: European journal of marketing : EJM 50 (2016) 5/6, pp. 770-795
Persistent link: https://www.econbiz.de/10011529660
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The effects of behavioral, cognitive, and decisional control in co-production service experiences
Esmark, Carol L.; Noble, Stephanie M.; Bell, John E.; … - In: Marketing letters : a journal of research in marketing 27 (2016) 3, pp. 423-436
Persistent link: https://www.econbiz.de/10011537258
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Designing technology for on-demand delivery : the effect of customer tipping on crowdsourced driver behavior and last mile performance
Castillo, Vincent E.; Mollenkopf, Diane A.; Bell, John E.; … - In: Journal of operations management 68 (2022) 5, pp. 424-453
Persistent link: https://www.econbiz.de/10013288028
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Failure to deliver? : linling online order fulfillment glitches with future purchase behavior
Rao, Shashank; Griffis, Stanley E.; Goldsby, Thomas J. - In: Journal of operations management 29 (2011) 7/8, pp. 692-703
Persistent link: https://www.econbiz.de/10009347969
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The customer consequences of returns in online retailing : an empirical analysis
Griffis, Stanley E.; Rao, Shashank; Goldsby, Thomas J.; … - In: Journal of operations management 30 (2012) 4, pp. 282-294
Persistent link: https://www.econbiz.de/10009550082
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An examination of the effects of omni-channel service offerings on retailer performance
Jones, Angela L.; Miller, Jason W.; Griffis, Stanley E.; … - In: International journal of physical distribution and … 52 (2022) 2, pp. 150-169
Persistent link: https://www.econbiz.de/10013173425
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The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Jones, Angela L.; Miller, Jason; Whipple, Judith M.; … - In: International journal of physical distribution and … 54 (2024) 1, pp. 40-60
Persistent link: https://www.econbiz.de/10014466376
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UK household consumption (Part 1): built on a debt mountain?
Salt, Richard (contributor); Macdonald, John (contributor) - In: ECFIN country focus : economic analysis from the … 1 (2004) 19
Persistent link: https://www.econbiz.de/10002653497
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UK household consumption (Part 2): buoyed by house prices?
Salt, Richard (contributor); Macdonald, John (contributor) - In: ECFIN country focus : economic analysis from the … 1 (2004) 20
Persistent link: https://www.econbiz.de/10002653603