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Will artificial intelligence replace human customer service? : the impact of communication quality and privacy risks on adoption intention

Song, Mengmeng; Xing, Xinyu; Duan, Yucong; Cohen, Jason F. - In: Journal of retailing and consumer services 66 (2022), pp. 1-17

Persistent link: https://www.econbiz.de/10013209640

Can AI fully replace human designers? : matching effects between declared creator types and advertising appeals on tourists' visit intentions

Song, Mengmeng; Chen, Hongyu; Wang, Yuchen; Duan, Yucong - In: Journal of destination marketing & management : JDMM 32 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015076849

What are the obstacles in the way to "avoid landmines"? : influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective

Song, Mengmeng; Law, Rob; Duan, Yucong - In: International journal of hospitality management 107 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10014227677

Are top influencers always good? : study on how travel influencers' follower size affects consumers' engagement intention

Guo, Rui; Song, Mengmeng; Wang, Yuchen - In: Journal of travel and tourism marketing 41 (2024) 8, pp. 1038-1053

Persistent link: https://www.econbiz.de/10015183067

You are being watched! : using anthropomorphism to curb customer misbehavior in access-based consumption

Gong, Xiushuang; Zhang, Honghong - In: Journal of retailing and consumer services 70 (2023), pp. 1-9

Persistent link: https://www.econbiz.de/10014240290

The effects of constrained mobile coupons in the mobile channel

Zhang, Hongchao; Yu, Yu; Qin, Yinggao - In: Journal of retailing and consumer services 75 (2023), pp. 1-9

Persistent link: https://www.econbiz.de/10014373389

Influencer-generated content on social media : how does influencers' self-disclosure affect followers' purchase intentions?

Zhang, Honghong - In: Asia Pacific journal of marketing and logistics 37 (2025) 2, pp. 314-330

Persistent link: https://www.econbiz.de/10015211058

Bargaining power in tourist shopping

Zhang, Honglei; Zhang, Jinhe; Yang, Yang; Zhou, Qiang - In: Journal of travel research : a quarterly publication of … 57 (2018) 7, pp. 947-961

Persistent link: https://www.econbiz.de/10011927257

Is all authenticity accepted by tourists and residents? : the concept, dimensions and formation mechanism of negative authenticity

Zhou, Qilou; Zhang, Jie; Zhang, Honglei; Li, Xiang - In: Tourism management : research, policies, practice 67 (2018), pp. 59-70

Persistent link: https://www.econbiz.de/10011841821

An empirical study on the types of consumers and their preferences for E-waste recycling with a points system

Zhong, Hua; Zhou, Shan; Zhao, Zhiyao; Zhang, Hao; Nie, Jing - In: Cleaner and responsible consumption 7 (2022), pp. 1-12

Improper disposal of electronical waste (e-waste) causes harm to both public health and the environment, and how to effectively recycle and reduce electronical waste has become a common concern around the world. This study focuses on the design of the points system to encourage consumer...

Persistent link: https://www.econbiz.de/10014230397