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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
3
Guilt
2
Incidental affect
2
Option framing
2
Perceived monetary sacrifice
2
Perceived quality
2
Prevention-focus
2
Processing fluency
2
Promotion-focus
2
Regulatory focus
2
Retrieval fluency
2
Service failure
2
Service recovery
2
Service recovery paradox
2
Accounting policy
1
Agency theory
1
Anlageverhalten
1
Arbeitsgruppe
1
Begrenzte Rationalität
1
Behavioural finance
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Bilanzpolitik
1
Bounded rationality
1
Börsenkurs
1
Communities of Practice
1
Compensation Incentive
1
Compensation system
1
Complaint management
1
Confidence
1
Coronavirus
1
Covid-19 pandemic
1
Customer satisfaction
1
Customer service
1
DIY labs
1
Dienstleistungsqualität
1
Digitalisierung
1
Digitization
1
Dread risk
1
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Article
3
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3
Aufsatz in Zeitschrift
3
Language
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English
3
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Chang, Chia-Jung
2
Chang, Chia-jung
1
Chen, Vivian Yi-Ju
1
Cheng, Yin-Hui
1
Chiu, Yi-Heng
1
Chuang, Shih-Chieh
1
Liao, Ya-Wei
1
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Published in...
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International journal of economic research
1
Journal of service theory and practice : JSTP
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
3
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Price or quality? : the influence of fluency on the dual role of price
Chang, Chia-jung
- In:
Marketing letters : a journal of research in marketing
24
(
2013
)
4
,
pp. 369-380
Persistent link: https://www.econbiz.de/10010207197
Saved in:
2
Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
Saved in:
3
The effect of perceptual fluency and self-confidence on the frames of tourism decisions
Chen, Vivian Yi-Ju
;
Chang, Chia-Jung
;
Chiu, Yi-Heng
- In:
International journal of economic research
15
(
2018
)
2
,
pp. 315-320
Persistent link: https://www.econbiz.de/10011992641
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