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The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi; Qu, Hailin - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
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How the perceived threat of Covid-19 aggravates Chinese employees' emotional exhaustion and turnover intention in Thailand : the moderating role of affective commitment
Sun, Xuemei; Ma, Yi - In: Creative business and sustainability journal 44 (2022) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10014250615
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Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam; Abbas, Haidar; Mousa, Mohamed; … - In: Journal of hospitality marketing & management 32 (2023) 2, pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
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Curbing the undesirable effects of emotional exhaustion on ethical behaviors and performance : a salesperson-manager dyadic approach
Lussier, Bruno; Hartmann, Nathaniel N.; Bolander, Willy - In: Journal of business ethics : JBE 169 (2021) 4, pp. 747-766
Persistent link: https://www.econbiz.de/10012496038
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I hate my workplace but I am very attached to it : workplace attachment style : an exploratory approach
Scrima, Fabrizio; Rioux, Liliane; Di Stefano, Giovanni - In: Personnel review : a professional journal reporting new … 46 (2017) 5, pp. 936-949
Persistent link: https://www.econbiz.de/10011731198
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Perceived overqualification and its positive impact on organization employee's behavior
Abozaid, Rafeed Faiz Ali; Mansoor, Rafique; Shah, … - 2019
Persistent link: https://www.econbiz.de/10012146923
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Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
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The influence of employee goal orientations and employee self-efficacy on perceived service quality
Bodouva, Jamie J. - In: International journal of management and marketing … 8 (2015) 2, pp. 37-51
Persistent link: https://www.econbiz.de/10011384525
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The role of grit, engagement and exhaustion in salesperson productive procrastination
Edmondson, Diane; Matthews, Lucy; Ward, Cheryl - In: The journal of business & industrial marketing 39 (2024) 1, pp. 29-36
Persistent link: https://www.econbiz.de/10014472703
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Daily spillover from home to work : the role of workplace mindfulness and daily customer mistreatment
Shi, Xiaolin; Wang, Xingyu - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 3008-3028
Persistent link: https://www.econbiz.de/10013412842