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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin; Guo, Shuojia; Xiong, Jie; Ye, Zhuxin - In: Technological forecasting & social change : an … 197 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
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Optimal channel strategy of luxury brands in the presence of online marketplace and copycats
Gao, Sarah Yini; Lim, Wei Shi; Ye, Ziqiu - In: European journal of operational research : EJOR 308 (2023) 2, pp. 709-721
Persistent link: https://www.econbiz.de/10014283113
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So you want me to believe you're happy or angry? : how negotiators perceive and respond to emotion deception
Ye, Zi; Lelieveld, Gert-Jan; Noordewier, Marret K.; … - In: Group decision and negotiation 32 (2023) 6, pp. 1469-1496
Persistent link: https://www.econbiz.de/10014420590