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A customer oriented systematic framework to extract business strategy in Indian electricity services

Satapathy, Suchismita; Mishra, Pravudatta - In: Journal of industrial engineering international 9 (2013), pp. 1-18

Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive...

Persistent link: https://www.econbiz.de/10010225059

Conceptualizing e-government service quality under credence based settings : a case of e-counseling in India

Amritesh; Misra, Subhas C.; Chatterjee, Jayanta - In: International journal of quality & reliability management 31 (2014) 7, pp. 764-787

Persistent link: https://www.econbiz.de/10010392885

An analysis for service quality enhancement in electricity utility sector of India by SEM

Satapathy, Suchismita - In: Benchmarking : an international journal ; BIJ 21 (2014) 6, pp. 964-986

Persistent link: https://www.econbiz.de/10010417215

ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction

Satapathy, Suchismita - In: International journal of services and operations management 18 (2014) 4, pp. 404-428

Persistent link: https://www.econbiz.de/10010474466

Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector

Pattanayak, Durgesh; Koilakuntla, Maddulety; Punyatoya, … - In: International journal of quality & reliability management 34 (2017) 3, pp. 362-377

Persistent link: https://www.econbiz.de/10011694508

Innovation in the business ; Volume 1

Shanthi, R. (ed.); Buvaneswari, P. S. (ed.); … - International Conference on Innovative Trends in … - 2016

Persistent link: https://www.econbiz.de/10011703406

Innovation in the business ; Volume 2

Shanthi, R. (ed.); Buvaneswari, P. S. (ed.); … - International Conference on Innovative Trends in … - 2016

Persistent link: https://www.econbiz.de/10011703408

Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10011593379

Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics

Singla, Bhim Sain; Aggarwal, Himanshu - In: International journal of business information systems : … 27 (2018) 2, pp. 135-176

Persistent link: https://www.econbiz.de/10011849274

Multi-criteria decision-making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique

Raut, Rakesh D.; Bhasin, Harsh V.; Kamble, Sachin S. - In: International journal of services and operations management 10 (2011) 2, pp. 136-167

Persistent link: https://www.econbiz.de/10009313094