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Managerial response to negative online reviews in the service industry : a tactic-based and culture-based model
Yu, Irina Y.; Wan, Lisa C.; Yi, Xiao - In: Journal of global marketing 34 (2021) 3, pp. 238-248
Persistent link: https://www.econbiz.de/10012584514
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Restriction reduction : the effects of mobility restriction on consumers' preferences for advertisements of tourism products
Luo, Xiaoyan; Hu, Jihao; Wan, Lisa C.; Yi, Xiao - In: Tourism management : research, policies, practice 94 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013440008
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Visit intention via mobile app usage in pandemic alleviation : influences of regulatory focus and risk
Yi, Xiao; Kim, Hwang; Luo, Xiaoyan; Wan, Lisa C. - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 5, pp. 895-908
Persistent link: https://www.econbiz.de/10014633780
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Moving forward : the effectiveness of online apologies framed with hope on negative behavioural intentions in crises
Xiao, Yi; Cauberghe, Verolien; Hudders, Liselot - In: Journal of business research : JBR 109 (2020), pp. 621-636
Persistent link: https://www.econbiz.de/10012238140
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Is time-constrained promotion actually effective : the moderating role of price discounts and previous online consumption experience
Shao, Jing-Bo; Yao, Fei-Si; Xie, Min - In: International journal of services technology and … 28 (2023) 3/4, pp. 159-184
Persistent link: https://www.econbiz.de/10014306229