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Consumer behaviour
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Lockwood, Andrew
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International journal of hospitality management
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Journal of travel and tourism marketing
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Relating the zone of tolerance to service failure in the hospitality industry
Zainol, Noor Azimin
;
Lockwood, Andrew
;
Kutsch, Elmar
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003985079
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2
How do customers respond to the hotel servicescape?
Lockwood, Andrew
;
Pyun, Kyunghee
- In:
International journal of hospitality management
82
(
2019
),
pp. 231-241
Persistent link: https://www.econbiz.de/10012121723
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