Purpose – The purpose of this paper is to present exploratory examination of the ways in which large retailers in the UK are using corporate social responsibility (CSR) as a means of communicating with customers while they are in the store. Design/methodology/approach – After a...

There is growing interest in town centre management schemes in a umber of towns and cities in the UK. Some of the major elements within such schemes are outlined.

This paper presents an empirical study of web site user response to interactions that might be considered invasive of privacy. The aim was to investigate how 'belonging' might mediate such responses in the context of a small, social web site. Whilst providing user assistance on the web has been...