Chan, Yolanda Y.Y.; Ngai, E.W.T. - In: Marketing Intelligence & Planning 29 (2011) 5, pp. 488-516
activity from an input‐process‐output (IPO) perspective; propose a classification framework based on the identified academic … eWOM research. The proposed integrated classification framework can serve as a roadmap for academic research. Originality … comprehensive database for eWOM research, a classification framework of the eWOM literature is presented, building on the IPO model …