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Consumer behaviour
job satisfaction
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Journal of service theory and practice : JSTP
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Implicit managerial theories about followers and customers
Hommelhoff, Sabine
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 47-68
Persistent link: https://www.econbiz.de/10011601107
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How relationship norms affect consumers' stance on differential customer treatment
Hommelhoff, Sabine
;
Wangenheim, Florian von
- In:
Schmalenbach business review : sbr
67
(
2015
)
2
,
pp. 196-225
Persistent link: https://www.econbiz.de/10010513457
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