Purpose – This paper aims to address the central guiding questions: What principles of services management need urgent re-thinking in the Asian Century? What opportunities and challenges lie ahead? Design/methodology/approach – This paper provides a review of relevant literature on hedonic...

Purpose – This paper aims to identify the factors that have influenced growth in the UK's boutique hotel sector, through the identification of attributes that attract consumers to these hotels. Design/methodology/approach – The study methods included a review of the literature and a survey...