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Service development success : a contingent approach by knowledge strategy
Storey, Chris
;
Hull, Frank M.
- In:
Journal of service management
21
(
2010
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10003987094
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Customer and supplier involvement in new service development
Hull, Frank M.
;
Edvardsson, Bo
;
Storey, Chris
- In:
Involving customers in new service development
,
(pp. 281-312)
.
2006
Persistent link: https://www.econbiz.de/10003593827
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