This paper examines two research questions. First, is a re‐engineered company a suitable platform for the subsequent application of TQM principles? Second, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles?...

Reports the main findings of a study carried out into the quality improvement structure of six different companies. Among the findings is that an infrastructure in terms of TQM Steering Committee and improvements facilitators is necessary at the introduction and during the development stages of...

Outlines the main findings of a longitudinal study into the use and application of quality management tools and techniques in a speciality chemicals manufacturer. Finds that the use of a particular tool or technique is related to the stage of development of the organization’s improvement...