Cover; Half Title; Title Page; Copyright Page; Table of Contents; 1. Coming of age; Conclusion; 2. The need of a guide to deliver Resilient Health Care; 3. Procuring evidence for Resilient Health Care; Introduction; Rationale for studies and data collection approach; Different rationales for research...

Part I: Openings. Introduction: The Journey to Here and What Happens Next. Bon Voyage: Navigating the Boundaries of Resilient Health Care. Part II: Negotiating Across Boundaries. Working Across Boundaries: Creating Value and Producing Safety in Health Care Using Empathetic Negotiation Skills....