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Effects of task complexity on creative customer behavior
Gong, Taeshik; Choi, Jin Nam - In: European journal of marketing : EJM 50 (2016) 5/6, pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
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Translating transformational leadership and organizational innovativeness into creative customer behavior : underlying processes and boundary conditions
Gong, Taeshik; Nanu, Luana; Le, Linh Ha; Ali, Faizan - In: The Cornell hospitality quarterly 64 (2023) 4, pp. 436-453
Persistent link: https://www.econbiz.de/10014381530
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Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The; Gip, Huy; Guchait, Priyanko; Wang, Chen-Ya; … - In: Journal of service management 34 (2023) 3, pp. 433-466
Persistent link: https://www.econbiz.de/10014338160