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Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei; Mandelbaum, Avishai; Zhang, Hanqin; … - In: Operations research 65 (2017) 5, pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
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Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai; Luedtke, James; Tezcan, Tolga - In: Management science : journal of the Institute for … 56 (2010) 7, pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
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Call center staffing : service-level constraints and index priorities
Soh, Seung Bum; Gurvich, Itai - In: Operations research 65 (2017) 2, pp. 537-555
Persistent link: https://www.econbiz.de/10011673193