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Crew scheduling
Queueing theory
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Warteschlangentheorie
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reneging
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Operations research
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Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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Routing and staffing when servers are strategic
Gopalakrishnan, Ragavendran
;
Doroudi, Sherwin
;
Ward, Amy R.
- In:
Operations research
64
(
2016
)
4
,
pp. 1033-1050
Persistent link: https://www.econbiz.de/10011538594
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Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
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