Narrow search
Showing 1 - 3 of 3
Cover Image
Optimizing daily agent scheduling in a multiskill call center
Avramidis, Athanassios N.; Chan, Wyean; Gendreau, Michel; … - In: European journal of operational research : EJOR 200 (2009/10) 3, pp. 822-832
Persistent link: https://www.econbiz.de/10003892385
Cover Image
Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean; Koole, Ger M.; L'Ecuyer, Pierre - In: Manufacturing & service operations management : M & SOM 16 (2014) 4, pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Cover Image
A logistic regressionand linear programming approach for multi-skill staffing optimization in call centers
Thuy Anh Ta; Tien Mai; Bastin, Fabian; L'Ecuyer, Pierre - 2022
Persistent link: https://www.econbiz.de/10013279842