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Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Operations research
62
(
2014
)
4
,
pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
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Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
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