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~subject:"Crew scheduling"
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Crew scheduling
Queueing theory
20
Warteschlangentheorie
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Lieferkette
12
Supply chain
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Inventory model
11
Lagerhaltungsmodell
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Markov chain
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Markov-Kette
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Scheduling-Verfahren
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Warehouse management
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Vehicle routing problem
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Consumer behaviour
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Jouini, Oualid
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Dallery, Yves
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Koole, Ger M.
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Aguir, M. Salah
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Akşin, Zeynep
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European journal of operational research : EJOR
1
OR spectrum : quantitative approaches in management
1
Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
Saved in:
2
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing
;
Koole, Ger M.
;
Van Delft, Christian
; …
- In:
OR spectrum : quantitative approaches in management
34
(
2012
)
3
,
pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
Saved in:
3
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
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