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Global managers : an analysis of the impact of cultural intelligence on job satisfaction and performance
Barakat, Livia L.; Lorenz, Melanie P.; Ramsey, Jase R.; … - In: International journal of emerging markets 10 (2015) 4, pp. 781-800
Persistent link: https://www.econbiz.de/10011489448
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Service excellence in the light of cultural diversity : the impact of metacognitive cultural intelligence
Lorenz, Melanie P.; Ramsey, Jase R.; Tariq, Ayesha; … - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 475-495
Persistent link: https://www.econbiz.de/10011627193
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The dark side of cultural intelligence : exploring its impact on opportunism, ethical relativism, and customer relationship performance
Lorenz, Melanie P.; Ramsey, Jase R.; Andzulis, James Mick; … - In: Business ethics quarterly : the journal of the Society … 30 (2020) 4, pp. 552-590
Persistent link: https://www.econbiz.de/10012307319
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Too real? : the conflicting roles of adaptation and authenticity in intercultural service encounters
Tariq, Ayesha; Lorenz, Melanie P.; Thompson, W. Frank <Jr.> - In: The journal of services marketing 37 (2023) 7, pp. 957-972
Persistent link: https://www.econbiz.de/10014333409