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The conditional enjoyment-enhancing effect of shipping box aesthetics
Schnurr, Benedikt; Wetzels, Martin - In: Journal of retailing and consumer services 57 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012305268
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There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.; Klaus, Philipp; Wetzels, Martin - In: Journal of retailing and consumer services 73 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
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How do omnichannel customer experiences affect customer engagement? : theory and empirical validation
Rahman, Syed Mahmudur; Carlson, Jamie; Gudergan, Siegfried - In: Journal of business research : JBR 189 (2025), pp. -16
Persistent link: https://www.econbiz.de/10015413642
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"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Journal of business research : JBR 103 (2019), pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
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Partner, master, or servant?
Peusen, Bente; Mennens, Kars; Mahr, Dominik - In: Handbook of service experience, (pp. 162-175). 2025
Persistent link: https://www.econbiz.de/10015424153