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Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: Journal of business research : JBR 101 (2019), pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
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Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: The international review of retail, distribution and … 29 (2019) 3, pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
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Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John; Hellström, Daniel; Vakulenko, Yulia - In: International journal of physical distribution and … 53 (2023) 2, pp. 184-205
Persistent link: https://www.econbiz.de/10014252353