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~subject:"Customer integration"
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Customer integration
Beziehungsmarketing
51
Relationship marketing
51
Consumer behaviour
47
Customer satisfaction
47
Services
47
Dienstleistung
45
Innovation
45
Konsumentenverhalten
41
Dienstleistungsqualität
39
Service quality
39
Dienstleistungssektor
37
Service industry
37
Kundenintegration
35
Kundenzufriedenheit
35
Theorie
32
Theory
32
Service innovation
29
Sweden
29
Schweden
28
Service-dominant logic
28
Value creation
27
Betriebliche Wertschöpfung
26
Service-Dominant Logic
25
Innovationsmanagement
22
Dienstleistungsinnovation
21
Conjoint analysis
20
Conjoint-Analyse
20
Innovation management
20
Customer experience
18
Dienstleistungsmarketing
18
Market research
18
Marktforschung
18
Services marketing
17
Customer service
16
Dienstleistungsmanagement
16
Kundenservice
16
Service management
16
Experiment
14
New product development
14
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Undetermined
11
Free
2
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Article
32
Book / Working Paper
2
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Article in journal
24
Aufsatz in Zeitschrift
24
Aufsatz im Buch
7
Book section
7
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
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Language
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English
33
German
1
Author
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Edvardsson, Bo
26
Witell, Lars
11
Gustafsson, Anders
10
Tronvoll, Bård
7
Kristensson, Per
5
Skålén, Per
3
Colurcio, Maria
2
Di Pietro, Laura
2
Löfgren, Martin
2
Renzi, Maria Francesca
2
Reynoso, Javier
2
Sandén, Bodil
2
Xu, Yingzi
2
Åkesson, Maria
2
Aal, Kotaiba
1
Aal, Kotaiba Abdul
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Brodie, Roderick J.
1
Carida', Angela
1
Dickson, Duncan
1
Enquist, Bo
1
Firth, Robert
1
Fombelle, Paul
1
Ford, Robert C.
1
Fundin, Anders
1
Gremyr, Ida
1
Guglielmetti Mugion, Roberta
1
Holmlid, Stefan
1
Hull, Frank M.
1
Högberg, Johan
1
Johnson, Michael D.
1
Jouny-Rivier, Elodie
1
Kleinaltenkamp, Michael
1
Lervik-Olsen, Line
1
Lusch, Robert F.
1
Löfberg, Nina
1
Marshall, Roger
1
Matthing, Jonas
1
McHugh, Patricia
1
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Journal of service management
7
Involving customers in new service development
3
Journal of business research : JBR
3
International journal of quality and service sciences
2
Series on technology management
2
The journal of services marketing
2
A Research Agenda for Service Marketing
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Designing for service : key issues and new directions
1
European journal of marketing : EJM
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing theory
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
The TQM journal : the international review of organizational improvement
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The service industries journal
1
Toward a better understanding of the role of value in markets and marketing
1
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ECONIS (ZBW)
34
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1
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
2
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
3
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
4
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
5
Identifying ideas of attractive quality in the innovation process
Witell, Lars
;
Löfgren, Martin
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 87-99
Persistent link: https://www.econbiz.de/10008938680
Saved in:
6
The role of the customer in the development process
Sandén, Bodil
;
Gustafsson, Anders
;
Witell, Lars
- In:
Involving customers in new service development
,
(pp. 33-56)
.
2006
Persistent link: https://www.econbiz.de/10003593196
Saved in:
7
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
8
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
9
Creating brand engagement through in-store gamified customer experiences
Högberg, Johan
;
Olsson Ramberg, Marcus
;
Gustafsson, Anders
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 122-130
Persistent link: https://www.econbiz.de/10012114145
Saved in:
10
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
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