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A classification schema of co-production of goods : an open-systems perspective
Jiménez, Fernando R.; Voss, Kevin E.; Frankwick, Gary - In: European journal of marketing : EJM 47 (2013) 11/12, pp. 1841-1858
Persistent link: https://www.econbiz.de/10010205971
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Effects of positive customer-to-customer service interaction
Yoo, Jaewon; Arnold, Todd J.; Frankwick, Gary - In: Journal of business research : JBR 65 (2012) 9, pp. 1313-1320
Persistent link: https://www.econbiz.de/10009562026
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Customer influence on frontline employee work engagement
Yoo, Jaewon; Chen, Jing; Frankwick, Gary - In: International journal of bank marketing 41 (2023) 6, pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201