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Customer integration
Consumer behaviour
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Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
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China
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Hong Kong
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Hongkong
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Beschwerdemanagement
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Brand equity
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Brand image
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Complaint management
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Gerechtigkeit
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Justice
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Luxury
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Markenimage
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Affective attitude
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Brand management
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Collectivist consumers
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Cultural values
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Face
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Face saving
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Job satisfaction
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Kundenintegration
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Luxury goods
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Luxusgüter
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Markenführung
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Museum
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Perception
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Postrecovery satisfaction
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Repurchase intention
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Siu, Noel Yee-Man
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International journal of contemporary hospitality management
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Journal of consumer marketing
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ECONIS (ZBW)
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Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man
;
Zhang, Tracy Junfeng
;
Kwan, Ho Yan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
Saved in:
2
The bright and dark sides of online customer engagement on brand love
Siu, Noel Yee-Man
;
Zhang, Tracy Junfeng
;
Yeung, Raissa …
- In:
Journal of consumer marketing
40
(
2023
)
7
,
pp. 957-970
Persistent link: https://www.econbiz.de/10014471162
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