Narrow search
Showing 1 - 3 of 3
Cover Image
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.; Fombelle, Paul W.; Ray, Kristal R.; … - In: Journal of service research : JSR 18 (2015) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Cover Image
Happy users, grumpy bosses : current community engagement literature and the impact of support engagement in a B2B setting on user and upper management satisfaction
Beckers, Sander F. M.; Bone, Sterling A.; Fombelle, Paul W. - In: Customer engagement marketing, (pp. 141-169). 2018
Persistent link: https://www.econbiz.de/10011739848
Cover Image
Don't forget about the frontline employee during the COVID-19 pandemic : preliminary insights and a research agenda on market shocks
Voorhees, Clay M.; Fombelle, Paul W.; Bone, Sterling A. - In: Journal of service research 23 (2020) 4, pp. 396-400
Persistent link: https://www.econbiz.de/10012391589