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Customer engagement with service providers : an empirical investigation of customer engagement dispositions
Sim, Max; Conduit, Jodie; Plewa, Carolin; Hentzen, … - In: European journal of marketing 56 (2022) 7, pp. 1926-1955
Persistent link: https://www.econbiz.de/10013352667
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Facilitating student interaction capabilities : the interplay of individual, group, and course-related factors
Conduit, Jodie; Plewa, Carolin; Ho, Joanne; Lu, Vinh Nhat - In: Journal of strategic marketing 25 (2017) 2, pp. 114-127
Persistent link: https://www.econbiz.de/10011742938
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Managing customer resource endowments and deficiencies for value cocreation : complex relational services
Ng, Sylvia C.; Sweeney, Jillian C.; Plewa, Carolin - In: Journal of service research 22 (2019) 2, pp. 156-172
Persistent link: https://www.econbiz.de/10012007427
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Customer engagement : a systematic review and future research priorities
Ng, Sylvia C.; Sweeney, Jillian C.; Plewa, Carolin - In: Australasian marketing journal 28 (2020) 4, pp. 235-252
Persistent link: https://www.econbiz.de/10012429464
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Virtual agents in the public service : examining citizens' value-in-use
Scutella, Maryanne; Plewa, Carolin; Reaiche, Carmen - In: Public management review 26 (2024) 1, pp. 73-88
Persistent link: https://www.econbiz.de/10014477368
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Customer engagement in domestic wine tourism : the role of motivations
Gaetjens, Amy; Corsi, Armando Maria; Plewa, Carolin - In: Journal of destination marketing & management 27 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014285182
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Customer engagement with a service offering : a framework for complex services
Ng, Sylvia; Plewa, Carolin; Sweeney, Jillian C. - In: Customer engagement : contemporary issues and challenges, (pp. 193-210). 2016
Persistent link: https://www.econbiz.de/10011430762