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~subject:"Customer loyalty"
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Customer loyalty
Consumer behaviour
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Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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Holiday behaviour
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Dienstleistungsqualität
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Tourismus
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Hotellerie
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Brand image
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Markenimage
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China
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Viral marketing
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Virales Marketing
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Brand management
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Business network
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Business process management
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Lai, Ivan K. W.
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Gao, Bo Wendy
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International journal of hospitality management
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ECONIS (ZBW)
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The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy
;
Lai, Ivan K. W.
- In:
International journal of hospitality management
44
(
2015
),
pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
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The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W.
- In:
International journal of hospitality management
48
(
2015
),
pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
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