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~subject:"Customer satisfaction"
~subject:"Service industry"
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Customer satisfaction
Service industry
Dienstleistung
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1,356
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1,107
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9
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9
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7
Serafica, Ramonette B.
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Jaakkola, Elina
6
Kindström, Daniel
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Winkler, Deborah
6
Kristensson, Per
5
Maglio, Paul P.
5
Mattoo, Aaditya
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Miles, Ian D.
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Paluch, Stefanie
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Polese, Francesco
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Stauss, Bernd
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Carrubbo, Luca
4
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Gebauer, Heiko
4
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Marcolin, Luca
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Mukherjee, Arpita
4
Ornelas, Emanuel
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Parida, Vinit
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Rayburn, Steven W.
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Tronvoll, Bård
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Fraunhofer-Institut für System- und Innovationsforschung
2
How Can We Boost Competition in the Services Sector? <Veranstaltung> <2016, Berlin>
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Stiftung Marktwirtschaft / Kronberger Kreis
2
Applied Services Economic Center
1
Baskenland <Spanien> / Dirección de Estudios Económicos y Métodos
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Berliner Symposium zur Zukunft der Industriegesellschaft <3, 1987, Berlin, West>
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Center for Leading Innovation & Cooperation
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Conference on Research in Income and Wealth
1
Daimler-Benz-InterServices <Berlin>
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Deutscher Industrie- und Handelstag
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Deutsches Institut für Wirtschaftsforschung
1
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1
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1
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1
Dienstleistungskolloquium <10, 2010, Stuttgart-Hohenheim>
1
Dienstleistungstagung <6, 2006, Berlin>
1
Dienstleistungstagung <7, 2008, Berlin>
1
EIM, Doordacht Onderzoek voor Bedrijf en Beleid
1
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The service industries journal
45
The journal of services marketing
35
Journal of service management
31
Journal of business research : JBR
28
Journal of service research : JSR
25
Services marketing quarterly
19
International journal of production economics
14
Journal of service research
14
International journal of services technology and management
13
Journal of retailing and consumer services
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
Service business
12
International journal of hospitality management
11
Schriften zum Produktionsmanagement
11
SpringerLink / Bücher
11
European review of service economics and management
10
The journal of business & industrial marketing
10
International journal of innovation management
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Structural change and economic dynamics : SC+ED
9
International journal of contemporary hospitality management
7
International journal of services and operations management
7
ADB economics working paper series
6
Comparative economic research : Central and Eastern Europe
6
Discussion paper series / Philippine Institute for Development Studies
6
Economics of innovation and new technology
6
International journal of quality and service sciences
6
Journal of service theory and practice
6
Research policy : policy, management and economic studies of science, technology and innovation
6
The handbook of innovation and services : a multi-disciplinary perspective
6
Consultancy and innovation : the business service revolution in Europe
5
Discussion paper
5
Industry and innovation
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services, economics and management
5
Journal of Southeast Asian economies
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
5
Service science, management and engineering : education for the 21st Century
5
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ECONIS (ZBW)
1,516
RePEc
3
BASE
1
EconStor
1
ArchiDok
1
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1
Designing professional
services
: pricing and prioritization
Wu, Chenguang Allen
;
Chen, Jin
;
Veeraraghavan, Senthil
- In:
Production and operations management : the flagship …
32
(
2023
)
8
,
pp. 2578-2595
Persistent link: https://www.econbiz.de/10014328714
Saved in:
2
A strategic framework for task automation in professional
services
Sampson, Scott
- In:
Journal of service research
24
(
2021
)
1
,
pp. 122-140
Persistent link: https://www.econbiz.de/10012426766
Saved in:
3
Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina
;
Pekkanen, Petra
;
Pirttilä, Timo
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
Saved in:
4
Knowledge
services
as a basis of enterprise growth
Tučková, Zuzana
- In:
European financial and accounting journal : EFAJ
4
(
2009
)
3
,
pp. 77-86
they want to have themselves. They asked for the products and
services
according to their own wishes, namely: high …
Persistent link: https://www.econbiz.de/10011459516
Saved in:
5
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
6
To give or not to give professional
services
to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
7
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional
services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
8
Purchasing pension advisory
services
in Sweden : an interpretive investigation into service conceptions and supplier selection
Bolander, Pernilla
;
Werr, Andreas
;
Valk, Wendy van der
- In:
Industrial marketing management : the international …
71
(
2018
),
pp. 108-122
Persistent link: https://www.econbiz.de/10011871421
Saved in:
9
Motivating customers to adhere to expert advice in professional
services
: a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
10
Die Beurteilung von Dienstleistungen : Grundlage für ein erfolgreiches Marketing am Beispiel Freier Berufe
Göbl, Martin
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001754354
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