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Customer satisfaction
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Comparative analysis of experience-oriented customer needs and manufacturer supplies based on the Kano model
Shyu, Jon-chi
;
Chang, Wei
;
Ko, Hsien-tang
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1272-1287
Persistent link: https://www.econbiz.de/10010207240
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