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Insights into customer online reviews of service quality in hotels : evidence from Vietnam

Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292

Persistent link: https://www.econbiz.de/10013369910

Glimpse of customer engagament in hospitality and tourism : a qualitative content analysis

Ekka, Punit Moris - In: Romanian economic and business review 17 (2022) 3, pp. 40-49

Persistent link: https://www.econbiz.de/10013530996

Analysing the satisfaction of halal restaurant guests through online ratings on TripAdvisor

Tepavčević, Jelena; Bradić, Milan; Luković, Slobodan - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 12 (2021) 1, pp. 1-13

Persistent link: https://www.econbiz.de/10012615877

Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry

Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278

Persistent link: https://www.econbiz.de/10011403077

Explaining satisfaction at a foreign tourism destination - an intra-generational approach : evidence within Generation Y from South Africa and Romania

Haydam, Norbert; Purcarea, Theodor; Edu, Tudor; … - In: Amfiteatru economic : an economic and business research … 19 (2017) 45, pp. 528-543

satisfaction at a foreign tourism destination based on destination attributes and demographic variables. A mixed qualitative … - quantitative research design was employed using equal samples of 30 and, subsequently, of 800 individuals from Romania and South … explaining satisfaction was built and tested in Romania and South Africa on the two designated age layers using logistic …

Persistent link: https://www.econbiz.de/10011795334

Communication and Customer Relations Strategy in Improving Hotel Guests’ Satisfaction in Samosir Tourism Area, North Sumatra, Indonesia

Rossanty, Yossie; Nasution, M.D.T.P; Irawan, I. - 2020

The present study examines and analyzes the strengths and weaknesses of the communications and customer relationship strategies that have been developed by public relations and individually simultaneously, influencing guests to visit at Hotels in Samosir. The research population is Hotel...

Persistent link: https://www.econbiz.de/10014102190

Muslim tourists' intention to book on Airbnb : the moderating role of gender

Tosin Tiamiyu; Farzana Quoquab; Jihad Mohammad - In: Journal of Islamic marketing 13 (2022) 3, pp. 608-627

Persistent link: https://www.econbiz.de/10012880206

Analysis of foreign tourists' satisfaction with the quality of accommodation offer in the city of Belgrade

Podovac, Milena; Ivanović, Slobodan; Milojica, Vedran - In: UTMS journal of economics / University of Tourism and … 13 (2022) 2, pp. 184-190

The subject of Research in this paper is the satisfaction of foreign tourists with the quality of the accommodation offer in the city of Belgrade, which represents the most developed and most visited tourist destination in the Republic of Serbia. The research was conducted on a sample of 262...

Persistent link: https://www.econbiz.de/10013489661

Tourism's green lens : navigating sustainable development from tourists' viewpoint

Srivastava, Praveen Ranjan - In: International journal of services and standards : IJSS 14 (2024) 1, pp. 28-50

Persistent link: https://www.econbiz.de/10015066998

Tourismusentwicklung in Mecklenburg-Vorpommern und Gästezufriedenheit : Klimawandel im Ostseeraum und Herausforderungen für die Wirtschaft Mecklenburg-Vorpommerns

Werner, Kathrin; Sperling, Werner; Hansch, Antje; … - 2009

Persistent link: https://www.econbiz.de/10003892566