Similar Search Results

Approach and avoidance motivation : investigating hedonic consumption in a retail setting

Arnold, Mark J.; Reynolds, Kristy E. - In: Journal of retailing 88 (2012) 3, pp. 399-411

Persistent link: https://www.econbiz.de/10009622988

Regulatory focus intensity and evaluations of retail experiences

Arnold, Mark J.; Reynolds, Kristy E.; Jones, Michael A.; … - In: Psychology & marketing 31 (2014) 11, pp. 958-975

Persistent link: https://www.econbiz.de/10010460837

Valence- and arousal-focused emotional clusters among highly-satisfied customers

Bindroo, Vishal; Pillai, Rajani Ganesh; Arnold, Mark J. - In: Journal of managerial issues : JMI 27 (2015) 1/4, pp. 43-62

Persistent link: https://www.econbiz.de/10011430580

Dissatisfied consumers who complain to the Better Business Bureau

Fisher, James E.; Garrett, Dennis E.; Arnold, Mark J.; … - In: Journal of Consumer Marketing 16 (1999) 6, pp. 576-589

Very little prior research has analyzed the behavior of dissatisfied consumers who complain to the Better Business Bureau (BBB). Therefore, interviews were conducted with dissatisfied consumers who filed complaints with the BBB against companies in three industries – auto dealers, dry...

Persistent link: https://www.econbiz.de/10014849258

The effect of requests for positive evaluations on customer satisfaction ratings

Jones, Michael A.; Taylor, Valerie A.; Reynolds, Kristy E. - In: Psychology & marketing 31 (2014) 3, pp. 161-170

Persistent link: https://www.econbiz.de/10010341747

Satisfaction while shopping for another person : how others' product evaluations influence shopper satisfaction

Gillison, Stephanie T.; Reynolds, Kristy E. - In: Journal of marketing theory and practice 26 (2018) 3, pp. 211-229

Persistent link: https://www.econbiz.de/10011912856

Employing proactive interaction for service failure prevention to improve customer service experiences

Shin, Hyunju; Ellinger, Alexander E.; Mothersbaugh, David L. - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 164-186

Persistent link: https://www.econbiz.de/10011602742