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How service seasons the experience : measuring hospitality servicescapes
Spielmann, Nathalie; Laroche, Michel; Borges, Adilson - In: International journal of hospitality management 31 (2012) 2, pp. 360-368
Persistent link: https://www.econbiz.de/10009503312
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Effects of mall atmosphere on mall evaluation : teenage versus adult shoppers
Massicotte, Marie-Claude; Michon, Richard; Chebat, … - In: Journal of retailing and consumer services 18 (2011) 1, pp. 74-80
Persistent link: https://www.econbiz.de/10008839772
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"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson; Herter, Márcia Maurer; Chebat, … - In: Journal of retailing and consumer services 22 (2015), pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
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Running for pleasure or performance? How store attributes and hedonic product value influence consumer satisfaction
Ladeira, Wagner Junior; Nique, Walter Meucci; Pinto, … - In: The international review of retail, distribution and … 26 (2016) 5, pp. 502-520
Persistent link: https://www.econbiz.de/10011625177
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Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane; Borges, Adilson; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 5, pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
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Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.; Zhuang, Weiling; Borges, Adilson - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
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Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin; Perrigot, Rozenn; Cliquet, Gérard - In: Networks in International Business : Managing …, (pp. 171-200). 2023
Persistent link: https://www.econbiz.de/10013539428