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Do customers and employees enjoy service participation? : synergistic effects of self- and other-efficacy
Yim, Chi-kin; Chan, Kimmy Wa; Lam, Simon S. K. - In: Journal of marketing 76 (2012) 6, pp. 121-140
Persistent link: https://www.econbiz.de/10009670256
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How firms can create delightful customer experience? : contrasting roles of future reward uncertainty
Zou, Lili Wenli; Yim, Chi-kin; Chan, Kimmy Wa - In: Journal of business research : JBR 147 (2022), pp. 477-490
Persistent link: https://www.econbiz.de/10013271528