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User satisfaction with information technology service delivery : a social capital perspective
Sun, Yongqiang; Fang, Yulin; Lim, Kai Hin; Straub, Detmar - In: Information systems research : ISR 23 (2012) 4, pp. 1195-1211
Persistent link: https://www.econbiz.de/10009718051
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Understanding knowledge contributors' satisfaction in transactional virtual communities : a cost-benefit trade-off perspective
Sun, Yongqiang; Fang, Yulin; Lim, Kai Hin - In: Information & management : the internat. journal of … 51 (2014) 4, pp. 441-450
Persistent link: https://www.econbiz.de/10010383171
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Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun; Benbasat, Izak; Cenfetelli, Ronald T. - In: Management information systems : mis quarterly 37 (2013) 3, pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
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An exploratory study of the formation and impact of electronic service failures
Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald T. - In: Management information systems : mis quarterly 40 (2016) 1, pp. 1-29
Persistent link: https://www.econbiz.de/10011447555
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Designing for diagnosticity and serendipity : an investigation of social product-search mechanisms
Yi, Cheng; Jiang, Zhenhui; Benbasat, Izak - In: Information systems research : ISR 28 (2017) 2, pp. 413-429
Persistent link: https://www.econbiz.de/10011717078